Privacy Policy
Last updated: May 20, 2026
This Privacy Policy explains how Joupa collects, uses, and protects information when you use our website, mobile application, create an account, submit forms, or interact with our services.
Information we collect
We may collect information that you provide directly or that is generated when you use our website or mobile app, including:
- Name, email address, phone number, and address.
- User ID, account details, and profile information.
- Device ID, device information, app usage information, and technical data.
- Location information, when you allow location access or use location-based features.
- Property, location, financing, or service request information.
- Messages or other content you submit through website forms.
How we use information
We use information to operate the website, respond to inquiries, connect users with relevant professionals, improve our services, prevent misuse, and send service-related communications.
Mobile app permissions
If you use the Joupa mobile application, the app may request access to certain permissions, including location access and device identifiers. These permissions help us provide account access, location-based services, property and agent matching, security features, customer support, and app performance improvements.
Location information
We may use your location to show nearby agents, properties, service areas, or other relevant features. You can control location permissions through your device settings, but some app features may not work properly if location access is disabled.
Device information
We may collect device ID and related technical information to help secure accounts, prevent fraud or misuse, diagnose app issues, improve performance, and maintain reliable service.
Sharing information
We may share information with agents, lenders, service providers, or other professionals when needed to respond to your request. We may also share information when required by law or to protect the rights, safety, and security of Joupa, users, or others.
Cookies and analytics
The website may use cookies or similar technologies to support site functionality, understand usage, and improve the visitor experience. You can manage cookie preferences through your browser.
Data security
We use reasonable administrative, technical, and organizational safeguards to protect information. No internet transmission or storage system can be guaranteed to be completely secure.
Your choices
You may contact us to request updates, corrections, or deletion of your personal information, subject to legal, security, and operational requirements.
Policy updates
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised last updated date.
Contact
Questions about this Privacy Policy can be sent to support@joupa.com.